Return and Refund Policy

Cancellation Policy

1. Order Cancellation Before Shipment:
2. Customers may request cancellation of an order before the order has been shipped. Once the order has been shipped, it cannot be cancelled through our website.
3. Cancellation After Shipment:
4. Once an order has been shipped, cancellation is no longer available. Customers may be eligible to request a return after delivery, subject to the applicable return policy for that product.

Return and Exchange Policy

1. Eligibility:
2. Returns and exchanges are available only for select products. The return or exchange eligibility, applicable conditions, and return period will be clearly mentioned on the respective product page.
3. Standard Return Window:
4. For products eligible for return, the standard return window is 3 days from the date the product is delivered to the customer.
5. Product-Specific Exceptions:
6. Certain products may have a different return or exchange period or may not be eligible for return/exchange. In such cases, the applicable terms mentioned on the respective product page will take precedence over the standard 3-day return window.
7. Condition of the Product:
8. To be eligible for a return or exchange:

• The product must be unused and unwashed.
• The product must be returned in its original packaging.
• All original tags must remain attached and intact.
• Products without their original tags or packaging may not be accepted.

1. Customized Products:
2. Customized or personalized products are not eligible for return or exchange, unless the product received is defective, damaged, incorrect, or does not match the order.
3. Return Request Period:
4. Return or exchange requests must be raised within the applicable return period mentioned on the product page. Requests raised after the applicable return period may not be accepted.
5. Pickup Availability:
6. If a return pickup service is not available at the customer's location, the customer may be required to self-ship the product to our designated return address.
7. Return/Exchange Charges:
8. Return or exchange charges may apply depending on the product, reason for return, location, or other applicable circumstances. Any applicable charges will be communicated to the customer.
9. Return Policy Changes:
10. Return and exchange terms may vary by product. Any applicable product-specific terms displayed on the product page at the time of purchase will apply to that order.

Refund Policy

1. Refund Eligibility:
2. A refund may be accepted in cases where there is a verified mismatch in:

• Quality
• Size
• Color
• Design

1. Refunds may also be applicable if an item is missing, incorrect, or damaged in a combo order.
2. Verification:
3. All return and refund requests are subject to verification and approval based on the applicable product and return conditions.
4. Refund Processing:
5. Once the returned product has been successfully picked up and the return has been received/verified, the approved refund will be processed within 5–7 working days.
6. Refund Method:
7. The refund will generally be processed using the same payment method/transaction mode used for the original purchase, subject to applicable payment-processing conditions.
8. Non-Eligible Returns:
9. Products that do not meet the applicable return conditions, including products that have been used, washed, damaged after delivery, or returned without original tags/packaging, may not be eligible for a refund or exchange.

Important Note

Customers are advised to review the return and exchange conditions mentioned on the respective product page before placing an order, as eligibility and return periods may differ for certain products.

For any questions regarding cancellation, return, exchange, or refund, please contact us at:

Email: dhanlaxmitextile.vn@gmail.com