Privacy Policy
At **Dhanlaxmi Textile**, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or use our website, how we use it, when it may be shared, and the choices available to you.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website.
## 1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
### Personal Information
When you create an account, place an order, contact us, subscribe to our services, or otherwise interact with our website, we may collect information such as:
* Name
* Email address
* Mobile or telephone number
* Billing and shipping address
* Account or login information
* Order and transaction details
* Information provided during customer support interactions
* Other information that you voluntarily provide to us
### Payment Information
Payments may be processed through third-party payment service providers. We may receive transaction-related information such as payment status, transaction reference, and order details.
We do not intend to store complete credit/debit card details, banking credentials, or other sensitive payment information on our systems unless specifically stated otherwise.
### Automatically Collected Information
When you visit our website, certain technical and usage information may be collected automatically, including:
* IP address
* Browser type and version
* Device type
* Operating system
* Pages visited
* Referring website or page
* Date and time of access
* Website interactions and usage information
This information may be used for website operation, security, analytics, troubleshooting, and improving our services.
## 2. How We Use Your Information
We may use the information collected to:
* Process and fulfil your orders
* Arrange shipping and delivery
* Communicate with you regarding your orders or enquiries
* Provide customer support
* Manage customer accounts
* Improve our website, products, and services
* Understand how visitors use our website
* Monitor website performance and security
* Analyse website traffic and user behaviour
* Improve your shopping experience
* Inform you about products, offers, promotions, or updates where permitted by applicable law
* Prevent fraud, misuse, and unauthorised activity
* Comply with applicable legal and regulatory requirements
We use personal information only for legitimate business purposes and in accordance with applicable laws.
## 3. Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share limited personal information with trusted service providers when necessary to operate our business or fulfil your requests. These may include:
* Courier and logistics companies for order delivery
* Payment service providers for processing transactions
* Website hosting and technology providers
* Analytics and website performance providers
* Customer support and communication providers
* Marketing and advertising service providers, where applicable
* Other vendors or service providers who assist us in operating our business
For example, shipping partners may receive your name, mobile number, and delivery address so that they can deliver your order.
We only share information that is reasonably necessary for the relevant service or business purpose.
We may also disclose information where required by law, regulation, legal process, court order, government authority, or where necessary to protect our rights, customers, website, or business.
## 4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and support relevant advertising where applicable.
Cookies and similar technologies may collect information such as device information, browser information, pages visited, and website interactions.
Some cookies may be placed by third-party service providers that help us with analytics, advertising, payment processing, or other website functionality.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
## 5. Analytics and Advertising
We may use third-party analytics and advertising services to understand website traffic, measure advertising performance, improve our services, and provide relevant advertising.
These services may use cookies, pixels, tags, or similar technologies to collect information about website visits and interactions.
Where required by applicable law, these technologies will be used in accordance with applicable privacy requirements and available consent or cookie controls.
## 6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
## 7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, business operations, legal compliance, dispute resolution, and record-keeping requirements.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal and regulatory requirements.
## 8. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to:
* Request access to personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of personal information where legally permitted
* Withdraw consent where processing is based on consent
* Opt out of certain promotional communications
* Ask questions about how your personal information is collected and used
To exercise any applicable privacy rights, please contact us using the contact details provided on our website.
## 9. Children's Privacy
Our website is not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
## 10. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
Once you leave the Dhanlaxmi Textile website and access a third-party website, this Privacy Policy will no longer apply to that third-party website.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or data practices.
Any updated version will be published on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.